Frequently Asked Questions – The Tackle Room


I want to order lead sinkers, how long does it take to make/ship them?  We typically ship all lead orders the same day, when received by 12pm Eastern Time.  Unlike most of the lead companies online, we actually stock our weights and have a very large assortment available.


How much is shipping?  Shipping is $7.99 up to $50 in ordered product.  We reach anywhere in the US in 3 business days.  Orders over $50 ship free.  No exclusions.


How long does it take to ship my order after I place it?  In-stock orders received by noon ship the same business day.  If there’s an inventory issue (not common, but things happen occasionally) we’ll notify you ASAP.  Our policy is to either expedite or upgrade orders with stock issues.


I changed my mind after ordering a custom rod, are there returns?  IThere are no returns on custom rods.  We have them made by a local company, and due to the custom nature of the product, we cannot return them.  We will, however, work with you to make whatever changes you need, within reason.


When will my order get to me?  I have fishing plans this weekend.  We ship 99% of our orders USPS Priority.  This means most of the country is covered in 2 business days, with the Northwest and West Coast being 3 business days.


I want a different rigging option for my lures.  Can you do it?  Please order your lure and leave a note on the order, or call/email us and we’ll make it happen.


I got an email with a free item if I spent $xx but didn’t see a promo code for it.  Most of our freebies/giveaways don’t require a code.  We do this so that you can still enter a promo code for savings if you have one, and to save time and avoid having to program/reprogram weekly freebies.  Rest assured, we’ll include whatever the item is at time of shipping.


I have no idea what to order for (insert species here) fishing.  Can you help me?  We’d love to!  Give us a call or email and we’ll work to find the best options for your application.


Where will my order ship from?  Our orders ship from our location in Atlantic Beach, NC.


Can I email an order to you?  Yes, you can.  However, please understand that any manual orders like this take more time for us and for you, negating the benefit of shopping online.


I have some product suggestions, site suggestions, feedback, etc.  Wanna hear about it?  Of course we do.  We greatly value the input of our customers.  Please call or email.


Who owns The Tackle Room?  The Tackle Room is 100% owned by Matthew Zook and Bryan Byrd.  Two friends with a passion for saltwater fishing, and helping people catch more fish.  Unfortunately, this means that neither of them get to fish very often anymore…so if you see them around, throw ’em a fillet or two!



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